Billing, Invoices & Tax Documents

Overview

How Billing Works

Invoices are emailed to your billing contact within the first 5 business days of each month. Payment is automatically debited from your linked bank account for billing one week after invoice issuance.

Invoices and billing history are not currently available in the merchant dashboard. If you need copies of past invoices or have billing questions, contact billing@straddle.com.

Getting Your Invoices

To request copies of your invoices:

1. Email billing@straddle.com

2. Include the month(s) or date range you need

3. Our team will send you the requested invoices

Accessing Your Billing History

If you need a record of your billing history:

1. Contact billing@straddle.com

2. Specify the period you're interested in

3. We'll provide a summary of your charges and billing activity

Tax Documents

If you need a W9, 1099 or other tax documentation:

1. Email billing@straddle.com

2. Specify which tax document you need

3. Our team will prepare and send it to you

Billing Questions or Disputes

If you have questions about a charge or want to dispute a billing item:

1. Contact billing@straddle.com

2. Include details about the charge in question (date, amount, description)

3. Our team will investigate and help resolve the issue

Need help? Reach out to billing@straddle.com