System Status & Error Troubleshooting
Check System Status First
If you're experiencing issues accessing Straddle or your transactions, start here:
Visit status.straddle.com to check if there are any known system outages or incidents.
If there's an active incident, our team is working on it. Check the status page for updates.
Common Errors
Authentication Errors
If you're unable to log in or see "authentication failed" messages:
Reset your password: Click "Forgot password?" on the login page and follow the reset flow
Clear browser data: Clear cookies and cache, then try again
Try a different browser or device: This helps rule out browser-specific issues
Check for account lockout: After multiple failed login attempts, your account may be temporarily locked
If none of these work, contact help@straddle.com
Login & Invitation Errors
Can't log in after signing up?
Check your email for a verification link if required (this is required if you are not using Single Sign On)
Use the password reset flow if you've forgotten your password
Make sure you're using the correct email address
Didn't receive an invitation?
Check your spam folder
Ask the account owner to resend the invitation
Contact help@straddle.com if the issue persists
Getting Help
If you're still experiencing issues after trying the troubleshooting steps above:
Contact help@straddle.com and include:
The error message you received (copy it exactly)
When the error occurred (date and time)
Your browser and device type (e.g., Chrome on Mac, Safari on iPhone)
Steps you took before the error appeared
Whether the issue is still happening or if it resolved itself
This information helps our team investigate and resolve your issue faster.
Need help? Reach out to help@straddle.com