Getting Started with Straddle: What You’ll Need
What to Prepare for Your Straddle Application
To help make onboarding as smooth as possible, here’s a quick overview of what you’ll need and what to expect when applying to use Straddle.
Most applications take just a few minutes to complete.
What to Expect
Getting started with Straddle is typically a quick and straightforward process. Most businesses can complete onboarding with basic business and banking information.
In some cases, we may ask follow up questions depending on your business or how you plan to use payments.
Information You’ll Need
Business Information (KYB)
(used to verify your business)
Legal business name
EIN (tax ID)
Business address
Website
Short description of what your business does and its use case
Ownership and Identity Details (KYC)
(used to verify individuals associated with the business)
Names of business owners or key individuals
Basic identifying information
Bank Account Information
(used to enable payments)
Business bank account details
Account should be active and able to send and receive ACH payments
Ability to securely connect your bank account (for example, via Plaid) or provide account details manually
Tips to Avoid Delays
Make sure your business name matches your bank account records
Ensure your website clearly reflects your services
Double check that all information is accurate before submitting
Be ready to briefly explain how you use payments if asked
If you are not connecting your bank account via Plaid, be prepared to provide recent bank statements for verification (typically 3 consecutive statements)
Additional Information (If Needed)
In some cases, we may request additional information to complete your review. This depends on your business model and how payments are being used.
This may include:
Government issued ID
EIN confirmation (such as an IRS letter)
Additional details on how payments flow through your business
Examples of how you collect customer authorization
These requests are not always required, but being prepared can help speed things up if needed.
What Happens Next
After you submit your application:
Our team reviews your information
We may reach out if anything needs clarification
Once approved, you’re ready to start processing payments
Need Help?
If you have any questions during onboarding, feel free to reach out to our team at onboarding@straddle.com.
For any documents related to your application, including bank statements, please upload them securely using this link.
For Platform Onboarding
This guide covers what individual businesses need to complete onboarding.
If you are a platform, marketplace, or software provider onboarding multiple businesses, your requirements will be different. You can find the full platform onboarding checklist here.