Request a Change to Capabilities
You can request updates to your account capabilities directly from the Straddle dashboard. This includes changes to limits for charges or payouts.
How it works
Navigate to the Account you want to update
Open the Capabilities tab
Locate either Charges or Payouts
Enter your requested limits by editing the existing values
Click Submit
Once submitted, your request is sent to Straddle’s Compliance and Risk team for review.
What happens next
After submission:
Your request is reviewed based on factors like account history, balances, and activity patterns
The team may:
Approve the request
Deny the request
Request additional information to support the change
Typical review time is 2 to 3 business days.
After the review
If approved, your updated limits will appear automatically in the dashboard
If more information is needed, or if the request is denied, the team will contact you directly with next steps or questions
Notes
Submitting a request does not guarantee approval
Providing accurate and reasonable limit requests can help speed up the review process
If your request is time-sensitive, consider including relevant context when responding to any follow-up from the team
If you have questions while your request is under review, reach out to help@straddle.com for support.